Here are the most frequently asked questions we receive at WWMG:
What is a medical group?
Medical groups are healthcare professionals who organize to provide health services. Some medical groups are owned by out-of-state corporations or Wall Street investors. WWMG’s healthcare providers are the owners of our group. We’re locally owned and operated, and our providers live and work in the Pacific Northwest communities where they serve.
Where are your clinics located?
WWMG primary and specialty care centers are located from Bothell to Bellingham. Learn more about what’s offered at each of our locations on our Location page.
What type of services do you provide?
WWMG provides a number of health services to its patients, including (but not limited to):
- Primary care for the whole family
- Specialty care
- Surgical services
- Same day treatment options
- Imaging – Ultrasound, MRI, CT, X-ray
- Endoscopy
- Sleep studies
- Lab services
What insurance plans do you accept?
WWMG care centers are in network with most major insurance providers. Please visit our Insurance page for more details.
Can I choose my healthcare provider?
When making your appointment with our primary or specialty care centers, you may request a specific provider and all efforts will be made to fulfill it, but availability of specific providers is not guaranteed. All WWMG providers meet high standards of practice and quality. For any provider you see at WWMG, rest assured that you will be in good hands.
What do I bring to an appointment?
As a general rule please bring your ID, insurance card, and payment method (to cover your copay or coinsurance) to your appointment. You will be contacted by a representative of our care centers if there’s anything additional you need to bring with you to your first visit.
Currently masks are optional for patients, visitors, and staff in all WWMG clinics. Thank you for respecting each person’s choice.
WWMG’s masking policy is set in accordance with the Northwest Healthcare Response Network, and is based on rates of COVID-19, influenza, and RSV in Snohomish County. More info>
How do I reschedule an appointment?
Contact the WWMG care center your appointment is scheduled at for rescheduling inquiries.
Please call at least 48 hours before the scheduled visit to reschedule so that we may offer your appointment time to another patient. Your consideration is appreciated.
What are your hours?
The hours of WWMG primary and specialty care centers vary by department. Please visit the web page of the care center where your appointment is scheduled for current hours.
What if I need care but my provider’s office is closed?
If your provider is not available when you need care, check out your options for Same Day Appointments. WWMG’s Lake Serene Clinic in Lynnwood offers evening and Saturday appointments, both in-clinic and via telehealth. Please call ahead to schedule.
Other options including a virtual walk-in visit (telehealth), or urgent care house call. If you have a medical emergency, call 911 or visit your nearest emergency room.
Do you offer lab and testing services?
WWMG offers radiology (X-rays), endoscopy, sleep studies, mammograms, and other testing services. We partner with LabCorp for our laboratory services which are offered at many of our locations. Please visit our Lab Services page for more details.
How do I pay my bill?
Please visit the MyChart Patient Portal to pay your patient balance.
Do I have access to my medical records?
Yes, you can access your medical records through the WWMG Patient Portal. If you would like a copy of your records, visit our Medical Records request page.
How long has WWMG been in the community?
We’ve been serving patients and their families in the Pacific NW Since 1993. WWMG is the only provider-owned multi-specialty medical group in the Puget Sound region.
How do I contact someone at WWMG with questions or feedback?
Please fill out the form on our Contact page to send us your questions, comments, or feedback.